Returns & Exchanges

At Primos, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached, and include the printed packing slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.